Introduction
Will Isnady Insurance Agency LLC ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
Information We Collect
We collect information you provide directly to us, such as:
- Contact Information: Name, email address, phone number, mailing address, ZIP code
- Insurance Information: Vehicle details, driving history, coverage preferences, claims history
- Business Information: Company name, business type, number of employees (for business insurance)
- Payment Information: Credit card or bank account details (processed securely through third-party providers)
We also automatically collect certain information about your device and how you interact with our website:
- IP address and browser type
- Pages visited and time spent on each page
- Referring website information
- Device type and operating system
- Cookies and similar tracking technologies
How We Use Your Information
We use the information we collect to:
- Provide insurance quotes and process applications
- Communicate with you about your insurance policies and claims
- Respond to your inquiries and customer service requests
- Send marketing communications (with your consent)
- Improve our website and services
- Comply with legal and regulatory requirements
- Detect and prevent fraud or security issues
- Analyze website usage patterns and trends
Phone Calls and Recording
When you call us or we call you regarding your insurance needs, we may record the conversation for quality assurance and training purposes. By calling us, you consent to such recording. We will clearly disclose our recording practices at the beginning of calls.
Information Sharing
We may share your information with:
- Insurance Carriers: To obtain quotes and process your insurance applications
- Service Providers: Third-party vendors who help us operate our website and provide services (payment processors, email providers, etc.)
- Legal Requirements: When required by law, court order, or government request
- Business Partners: With your consent, we may share information with partners offering complementary services
We do not sell your personal information to third parties for their marketing purposes.
Data Security
We implement appropriate technical, administrative, and physical security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
Cookies and Tracking
Our website uses cookies and similar technologies to enhance your browsing experience and analyze website usage. You can control cookie preferences through your browser settings. Please note that disabling cookies may limit functionality on our website.
Google Analytics
We use Google Analytics to understand how visitors use our website. Google Analytics collects information such as how often users visit the site, what pages they visit, and what other sites they used prior to coming to our site. We use the information we get from Google Analytics only to improve our site. Google Analytics collects the IP address assigned to you on the date you visit sites, rather than your name or other identifying information. We do not combine the information collected through Google Analytics with personally identifiable information.
Google Tag Manager
We use Google Tag Manager to manage our website tags and track user interactions. This helps us understand user behavior and optimize our marketing efforts. No personal information is collected through Google Tag Manager itself.
Your Rights and Choices
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information (subject to legal obligations)
- Opt-out of marketing communications
- Opt-out of cookies and tracking technologies
To exercise these rights, please contact us at [PLACEHOLDER_EMAIL] or (845) 544-5325.
Children's Privacy
Our website is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that a child has provided us with personal information, we will take steps to delete such information and terminate the child's account.
California Privacy Rights (CCPA)
If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA). You have the right to:
- Know what personal information is collected, used, shared, or sold
- Delete personal information collected from you
- Opt-out of the sale or sharing of your personal information
- Non-discrimination for exercising your CCPA rights
New York Privacy Rights
If you are a New York resident, you have specific rights under the New York Privacy Act. You have the right to access, correct, delete, and port your personal information. To exercise these rights, please contact us using the information below.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our website following the posting of revised Privacy Policy means that you accept and agree to the changes.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
- Phone: (845) 544-5325
- Email: [PLACEHOLDER_EMAIL]
- Mailing Address:
Will Isnady Insurance Agency LLC
154 West Main Street
Walden, NY [PLACEHOLDER_ZIP]
Cookie Notice
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